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Listings > SSB Shipping Insurance > Insure My Item
In Sold, Paid and Shipped views, the Add Insurance action may be selected. This takes you to the Insurance workspace.
Overview:
Shipping insurance is provided through a third-party insurance provider and covers packages shipping from the United States and Canada via USPS, FedEx or UPS. Domestic and International packages may be covered, including USPS International 1st Class Mail.
When choosing to insure packages through SSB's insurance service, be sure to include tracking through your carrier.
Shipping Insurance Terms and Conditions
Thank you for using our insurance program. Please read the Terms & Conditions at the following link to be sure your items qualify for the insurance program.
View our complete Shipping Insurance Terms & Conditions
How to Add Insurance to your Item:
In order to add insurance, your buyer must have checked out and your item marked as shipped either via eBay or SSB's Mark as Shipped action. If you try to add insurance to an item that doesn't meet these criteria, you will receive an error. You must add insurance within 48 hours of having shipped your item.
We depend on transaction data sent to us by eBay. Please note there is generally a 2-minute delay in updating the eBay Items views as we collect fresh transaction information from eBay.
Our system automatically fills in the needed information to insure your package based on information sent to us by eBay about your transaction.
The item number is displayed, followed by the Carrier and Service Name. The carrier and service name must match the actual one used to ship your package, otherwise, your insurance purchase will be disqualified. The tracking number is imported from eBay.
The declared value is the total including shipping and handling. You may change this to the actual value of your item.
The Package Description should always include the eBay Item Title. This is automatically inserted. You may add to this description if needed.
The Seller and Buyer information is shown. This may not be changed and must reflect what is on record at eBay.
You will reach an Insurance Confirmation page that displays a confirmation number. This number is your unique insurance ID for this package and is reflected in your insurance history.
Click Continue and you will be returned to the eBay Items pages.
How to view Insurance History and File a Claim:
Yes and no! We are not an insurance company, but we are offering you coverage on your packages from an insurance provider. Some of the benefits include:
The shipping insurance is less expensive than the coverage from the USPS, FedEx, and UPS.