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eBay Items

Information about listings you have launched to eBay.

1. eBay Items

1.1. eBay Items Overview

Navigation:
Listings > eBay Items > Launched
 
Overview:
eBay Items are arranged on three pages: eBay Items Scheduled, eBay Items Failed, and eBay Items Launched.

This is your "at-a-glance" place to view the status of the listings you've launched with the SSB Listing Launcher.

The official eBay time is displayed at the top of the page. This is based on your default Listing Profile's country.

At this time the SSB Listing Launcher supports eBay US, AU, CA, UK, and eBay Motors US.

1.2. eBay Items Page Layout

Navigation: 
Listings > eBay Items > Launched

 

1. Category Selector: Select: Scheduled, Failed, All Launched, Active, Unsold, Sold, Paid or Shipped
2. eBay User ID filter: Select a specific eBay ID or all of them.
3. New List: Switch to a different category by selecting it via the Category selector and then clicking the New List button.
4. eBay Title/SKU/Item ID Search: Enter your eBay Item title, SKU or ID and perform a search in that category. If your listing is not found it will be imported from eBay if available.
5. Page Selector: Select page or use arrows to view previous or next page of listings.
6. Bulk Options: Bulk options that can be performed on selected listings.
7. Expand/Collapse All: Click arrow to expand or collapse all listings.

Single Listing Expanded View: Click the arrow to the left of the listing title to view all of the details for your listing. The arrow will point down, and the details of your listing will display.
Mousing over the magnifying glass next to the gallery image thumbnail will display a larger preview of your image. Listings that do not have gallery images selected for them will display the "No Image" graphic. If an image has been deleted from the Image Manager, a "Seller's Image No Longer Online" graphic will display.

Collapsed View: Collapse view to move details out of the way. This helps reduce the amount of scrolling on the page, and shows you the most important information about your listings.

8. Sort Order: Click arrow to reverse sort order.
9. Actions Selector: Offers actions available for your listing.

2. eBay Items Categories

2.1. eBay Items Categories Overview

Navigation:
Listings > eBay Items > Launched
 
eBay Item Categories:
  1. Scheduled: Listings scheduled to launch to eBay.
  2. Failed: Scheduled listings that failed to launch to eBay.
  3. All Launched: Listings that were launched to eBay.
  4. Active: Listings launched from SSB that are active on eBay and waiting to be purchased (both Fixed price and Auction style).
  5. Unsold: Listings launched from SSB that ended without a sale.
  6. Sold: Record of each sale for listings launched from SSB.
  7. Paid: Record of paid items.
  8. Shipped: Record of shipped items.
  9. Imported: Record items imported using Listings Import.

Note: If you list an item from SSB and it ends, and then it is Relisted or Sold Similar from eBay (a new item number generated) and that new item sells, it will not appear in the Sold category at SSB. Please try to perform your relisting and selling similar from SSB whenever possible to avoid this problem.

 

 

2.2. eBay Items Active

Navigation:
Listings > eBay Items > Launched
 
 
eBay Item Active Category (View):
The Active category shows all items still running at eBay and waiting to be purchased.

You may perform following actions in the Active Category: Sell Similar, Revise, End Item and View.

The listing type is shown: Fixed Price or Auction

The sold status is shown if the item has sold.

The return status is shown if the item has been returned.
 
 
 

2.3. eBay Items Unsold

Navigation:
Listings > eBay Items > Unsold


eBay Items Unsold Category (View):

Any item launched from SSB that didn't result in a sale will be moved from the Active category to the Unsold category. From the Unsold category, you may relist your items. Items may still continue to be relisted from the Launched category as well, but it is easier to find items to be relisted from the Unsold category.

 

 

2.4. eBay Items Sold

Navigation:
Listings > eBay Items > Sold
 

eBay Items Sold Category (View):
Each time you make a sale, a transaction is recorded in the Sold category.

For example, if you have a multi-quantity or variations listing, you will see a transaction record for each sale that occurs for that one listing. Your multi-quantity item will remain active until all quantities have been sold. In the case of Auction style listings, once the highest bidder has won your auction, it is moved to the Sold category and removed from the Active category.

There are several status icons that indicate what is going on with your listing:
Paid
Shipped
Insured (for eBay US and Canada where package insurance is available)
Returned


The accuracy of the information depends on the transaction data received from eBay. We synchronize with eBay daily based on your SSB account activity, and ask eBay for a fresh update right after you access your eBay Item pages. There is a 2-minute delay in this process to receive any fresh data from eBay. Therefore, if you don't see an item that was recently sold within the Sold category, try checking that page again within a couple of minutes.

There are several actions you may take when in the Sold category. They are Sell Similar, Delete, View, Mark as Shipped and Add insurance (there is no "Mark as Paid" action).

Note: The Paid and Shipped categories are mostly for convenience in finding items, and offer the same actions found in the Sold category.
 
 
Mark as Shipped

The Mark as Shipped action allows you to send tracking and carrier information to eBay. It is offered only after an item has been paid by your buyer.

To add tracking, click Mark as Shipped. A "Mark as Shipped" window opens. Enter the tracking number and Shipping Service and then click the Mark As Shipped button. This information will appear in your eBay account next to the Sold item shown on the "My eBay" page. It will also be reflected within your buyer's "My eBay" within their purchase history.

If you wish to mark an item as unshipped, this action appears once an item has been marked shipped. Select the Mark as Unshipped action. The "Mark as Unshipped" window opens. Click on the Mark as Unshipped button. The tracking number and shipping carrier will be removed from your account at SSB and at eBay for both your account and your buyer's.
 
 
Add Insurance

The Add Insurance action is available only for sold items that have been paid for by your buyer (your buyer must have completed checkout at eBay) and the item must have been marked as shipped (either at eBay or at SSB).

Selecting this action opens the "Add Insurance" workspace. Insurance may be added only within 48 hours of the ship date.

Note: There is no "Cancel Insurance" action at this time. If you wish to cancel an insurance purchase, please contact our help desk.
 
 

2.5. eBay Items Imported

Items imported with the Listings Import utility are shown here. You will notice a new action "Apply Template" will be available within the Actions drop down list when items are initially imported.

The top or bottom action bar (depending on your Site Preferences) will have an "Apply Template" button as well as an "Import More Items" button.

You may choose to apply a template to a single listing via the "Apply Template" action, or may choose multiple listings to which to apply a template. Checkmark the selection boxes (up to 20) and click on the "Apply Template" button.

The icon in the Type/Status column indicates that a template has been applied to your imported item. The "Apply Template" option will no longer be available to you, however, if you wish to change the template to another SSB template, you may use the Revise action, returning to the Listing Generator via the Edit Item Description button to choose a different template.

The blue SSB letters indicate that the item is an SSB Listing (originally launched from SSB, or using SSB HTML code at eBay).

All imported items are indicated by the icon within the All Launched and Active categories.

 


 

 

 

 

 

 

3. eBay Items Launched

3.1. eBay Items Launched Overview

Navigation:
Listings > eBay Items > Launched

Overview:
The All Launched category displays all listings that have successfully been posted to eBay. Active listings will be shown. Sold and Unsold listings are shown for 90 days from the date of your launch.
Listings that had been scheduled via SSB's scheduler are denoted by a red asterisk next to the listing title.
 

 

 

3.2. Use Sell Similar from a Launched Listing

Navigation:
Listings > eBay Items > Launched

How to Sell a Similar listing from eBay Item Launched:
 


You will be returned to the SSB Listing Generator where you may make changes to your images, title, or item description. You may even change the template.




You will reach the Listing Launcher page, with your previously selected options (including Category, Listing Type, Start Price, Gallery, Promotions and Shipping and Payment information) intact.

Please estimate your fees, and review your information on the fees page before you choose to either Schedule or Launch Now your listing.
You will reach a confirmation page.

NOTE: If your original scheduled date and time are in the past, you will not be able to proceed to the fees page until you have chosen a date in the future, or chosen to immediately launch your listing. Once you have either scheduled or immediately launched your listing, you will reach a confirmation page.

Should you change your mind about selling a similar item, click on the Cancel button.
 
 

3.3. Revise a Listing Launched to eBay

Navigation:
Listings > eBay Items > Launched
 

How to Revise a Listing Launched to eBay:

The action menu will show a Revise option next to an active listing if there are more than 12 hours left and there are no bids (auction format) or purchases (fixed price/store format).

Only listings that were posted to eBay via SSB's eBay Listing Launcher may be revised from SSB.




You will be brought to the Listing Launcher page.

You may make changes to your listing including title, subtitle, add promotions, change your return policy and even edit your description (to either change your template, add or remove pictures or change your text).


Limitations: You cannot change the listing type, store category, quantity, shipping or payment method. You may add promotions, but not remove them, as eBay does not refund for removal of promotions once they have been paid for.

If you would like to edit your description, click on the Edit Description button. Make your changes and click on Back to Launcher.






NOTE: If possible, we recommend that you use SSB's Revise function to make changes to your listings. It's best not to switch back and forth between using our system, and eBay's, as our system cannot track changes you may have made on eBay. Also, revising with SSB ensures the necessary data exists within the HTML of your listing for the Sell Similar and Relist functions to work as expected for the listings you have revised.
 
 

3.4. Relist a Launched Listing

Navigation:
Listings > eBay Items > Launched
 
 
How to Relilst from eBay Item Launched:
 
Only ended listings that were posted to eBay via the SSB Listing Launcher may be relisted from SSB. If you have met eBay's relisting criteria, eBay will credit your insertion fee.
 
When you relist, eBay will assign a new eBay Item number and a new entry will be shown for that listing on the eBay Items Launched page.  When the listing ends you will need to relist from that listing and not from the original listing.




You will be brought to the Listing Launcher page.

If you would like to edit your description, click on the Edit Description button above your listing preview. Make your changes and click on Back to Launcher.






Note: You are also free to relist your items from your My eBay page at eBay although we don't recommend this as then your item will not show in SSB on the eBay Items pages. The images hosted by SSB, as well as the template will be retained for your relisted item.


3.5. Print a Packing Slip

Navigation:
Listings > eBay Items > Launched
Category/View: Sold, Paid and Shipped 

Overview:
You may print a packing slip to include with the items you have sold.  The packing slip will show the items you have selected, the gallery image for the item, and a logo if your seller profile has a logo assigned.

How to print a packing slip:
Check mark one or more sold items and then click on the Packing Slip button.  Click on Download Printable PDF.  You will be given the option to Open or Save the file.  Once you open the file you can then print it.

If the seller profile used to create the listing has a logo assigned to it the log will show on the packing slip.

4. eBay Items Scheduled

4.1. eBay Items Scheduled Overview

Navigation:
Listings > eBay Items > Scheduled
 
Overview:
The Scheduled category shows all listings scheduled to launch up to 90 days in advance.


4.2. Reschedule a Listing

Navigation:
Listings > eBay Items > Scheduled
 
 
How to Reschedule a Scheduled Listing:
 
 


Note: Listings scheduled via SSB's Scheduler do not display within in your eBay account under My eBay scheduled listings. This is because SSB is handling the scheduling of your listings and not eBay. Once the listings have launched, they will appear in your eBay account on the My eBay Active Selling page.




4.3. Edit a Scheduled Listing

Navigation:
Listings > eBay Items > Scheduled
 
 
How to Edit a Scheduled Listing:
 


You will be brought directly to the SSB Listing Launcher form.


If you would like to edit your description, click on the Edit Description button above your listing preview. Make your changes and click on Back to Launcher.

Once you have made your changes, click on the Estimate Fees button. You will be brought to the fees page. Under Listing Details note there is now a message that "Your previously scheduled listing will be updated." If you are happy with the changes, click on the Schedule button.

Note: You are not restricted to keeping your listing as a scheduled one. If you wish, you may choose to immediately launch your listing instead.

Should you change your mind about editing your listing, click on the Cancel button.
 
 
 
 

4.4. Use Sell Similar from a Scheduled Listing

Navigation:
Listings > eBay Items > Scheduled
 
 
How to Sell Similar from a Scheduled Listing:


You will be returned to the SSB Listing Generator where you may make changes to your images, title, or item description. You may even change the template.

You will reach the SSB Listing Launcher page, with your previously selected options (including Category, Listing Type, Start Price, Gallery, Promotions and Shipping and Payment information) intact.

Please estimate your fees, and review your information on the fees page before you choose to either Schedule or Launch Now your listing.

You will reach a confirmation page.

Should you change your mind about selling a similar item, click on the Cancel button.
 
 
 
 

4.5. Cancel a Scheduled Listing

Navigation:
Listings > eBay Items > Scheduled
 
 
How to Cancel a Scheduled Listing:
 

5. eBay Items Failed

5.1. eBay Items Failed Overview

Navigation:
Listings > eBay Items > Failed
 
Overview:
The Failed category shows all listings that had been scheduled but failed to launch. Information for failed listings is available for 90 days from the attempted launch date.

Note: Before you try to reschedule or immediately launch a listing, it's important to determine why the listing failed to launch in the first place, as there is the risk it could fail again if you don't make the appropriate corrections.


 

 



5.2. Edit a Failed Listing

Navigation:
Listings > eBay Items > Failed
 
 
How to Edit a Failed Listing:


You will be returned to the SSB Listing Launcher.

You may make changes to all options.

If you would like to edit your description, click on the Edit Description button above your listing preview. Make your changes and click on Back to Launcher.

You may choose to immediately launch your listing instead of keeping it as scheduled by selecting the List immediately radio button instead, or pick a new date and time (since your original will now be in the past).

Click on Estimate Fees and review your changes.

Click on the Schedule or Launch Now button (depending on whether you chose to reschedule the listing or launch it immediately).

If you change your mind about making corrections, click on the Cancel button.
 
 

5.3. Reschedule a Failed Listing

Navigation:
Listings > eBay Items > Failed
 
Overview:
Scheduled listings can fail to launch for a number of reasons. Provided the original reason for the failure is addressed, you can then reschedule the listing.
 
How to Reschedule a Failed Listing:



The listing entry will be moved from the Failed category to the Scheduled category.
 
 

5.4. Delete a Failed Listing

Navigation:
Listings > eBay Items > Failed
 
How to Delete a Failed Listing:
 
 
 
 

6. eBay Items Unsold

6.1. Bulk Relist

Navigation:
Listings > eBay Items > Unsold
 
 
How to Bulk Relist:

 

 

Wait for the listings to load.  The information needs to be pulled from eBay so it may take a few minutes depending on how many listings you selected.



 

 

 



7. eBay Items - Listings Import

7.1. Importing Items from eBay

Only ACTIVE items may be imported. Be sure you have a profile set up for your Seller ID and that you have obtained a token.

Navigate to Listings > eBay Items > Listings Import

Choose your Seller ID. You will be shown a list of items for your Seller ID. 

To import both the listings and your images from eBay, keep the default "Listing & Image" option (recommended).

You will see image width & quality settings. If your existing images at eBay are 1600px wide and  you wish them to be imported the same width to your Seller Sourcebook account, be sure to select 1600px and the maximum quality setting. This is the image size that will will send back to eBay for any new listings or listing transfers. 

An indicator shows whether items were generated by SSB or not (Yes or No). As a new subscriber, you would see "No" in the SSB column. By default, all items are selected in this workspace, but you may uncheck any items you do not wish to import. We suggest selecting only a few to start until you become familiar with our system. 

Checkmark the items you wish to import. You may import up to 50 items per importing session.

When ready, click on the Import Checked Items button.

You will then be taken to the eBay Items Imported view where your items will be displayed.  Please wait for the images to import to your account before starting another importing session. There will be a progress indicator reflecting how many images are being imported. 

The action "Apply Template" will be available within the Actions drop down list for individual listings. The action bar (top or bottom) of the page will have an "Apply Template" button as well as an "Import More Items" button.

Items that have been imported to your account will be indicated by within eBay Items Launched.

Note: Templates must be applied to items to be able to edit them in the Listing Generator and to be able to utilize our listing transfer utility.



 

7.2. Apply Templates to Imported Items

Applying SSB templates is necessary to convert items to our system.

Navigate to Listings > eBay Items > Imported

Under "Actions" next to your item, choose "Apply Template."

OR:

You may checkmark multiple items (up to 20) using the checkboxes just before the item titles and then click the "Apply Template" button the top action bar.

The "Select a Template" page will open.

Select a Template category. To select a template, click on its thumbnail. At the next page, your selected template will be indicated in the top action bar. (You may uncheck listings if you wish).

If you wish to edit the item description for your listing, click on the tools icon in the Actions column.

An editor will open. It will display the images we imported for your listing at the top. Using the editor, make any needed changes and click the Save button.

Your items must be edited individually. Do the same for any others if you wish. Note if you don't make edits with this quick editor, you will have the opportunity to do so via the individual revise action later.

When ready to apply the template to your listings, click on the "Apply Template Now" button at the top action bar.

The template you've chosen will be applied to all selected items at eBay! Your images will automatically be embedded within the template (using our full-split layout) unless you unchecked the box, "include imported image in template"

You will see a confirmation dialog box confirming the template has been applied. Please note that only items that qualify for revision per eBay's rules may have templates applied.

If there are any errors, they will be shown. If your item ends in 12 hours, or has bids or pending offers, you will not be able to apply a template.

You will be returned to the eBay Items Imported view. You may select other items to apply a template.

IMPORTANT: When using the Apply Template utility, NO profile information from your Seller Sourcebook Seller Profile is inserted into the listing. We are simply wrapping the current listing in a template. If you want to have information from your SSB Seller Profile inserted into the listing as well, or wish to change to a different template or layout, please use the "Revise" action from eBay Items Imported after applying the template.

Items that have had a template applied will display this symbol:

Once you have applied a template, you may not apply another via this method. Instead, use the Revise action and be sure to return to the Listing Generator by clicking "Edit Description" inside the Listing Launcher.

 

8. Transfer Items to another Seller ID

8.1. Using the Single Item Listing Transfer Utility

TRANSFERRING YOUR ITEMS:

Requirements:

You must set up a basic profile for both of your Seller ID's, the originating ID and the target ID. You must obtain tokens for both. Tokens give us permission to work on your eBay items.

You must have imported your items using our import utility and have applied templates. Applying templates is what converts your listings to our system. We suggest starting with a simple template. The plainest template we have is named, "Blank - Only Text & Photos."

Once listings have had templates applied, navigate to eBay Items > Imported.

Items must be transferred individually at this time.

For your item, select the "Transfer" option within the actions drop down.

A dialog box will open. Select the button for the Seller ID to which want to transfer your item.

Our Listing Launcher will open.

We will load your category, item specifics, quantities, and payment and shipping information.

Please double-check these entries and fill out any missing information. Currently, we do not populate the store categories, so any transfers will go to your "Other" store category.

The Paypal address is retrieved from your eBay preferences. Please double-check and make any corrections.

If you wish to change the template or layout, or add more images, click "Edit Description" for the Listing Generator window to open.

--Your item header and item description should prefill, as well as all images belonging to the listing (if you had also imported your images).

--You may change the template (if you don't like the one you chose when bulk applying templates, or change template options, such as colors, etc.).

Click "Save Changes" and the Listing Generator window will close.

Click "Estimate Fees & Finish."

Click "Launch Now."

You will see a message indicating successful transfer to your target Seller ID, and a message indicating that your original item is being ended.

NOTE: If you are pressed for time, and would like one of our team members to perform the desired transfers for you, please contact our help desk for a quotation and turnaround time. Our fees are reasonable.

8.2. Using the Bulk Transfer Utility [NEW]

Navigation:  Listings > eBay Items > Imported

Overview:

Before doing a bulk transfer, be sure your items have had Seller Sourcebook templates applied to them. If you are new to our service, you will need to use the Listings Import utility to import your items, then apply templates via Apply Template. Once templates have been applied, you may use the bulk transfer utility to transfer up to 20 items at a time to another Seller ID.

The target Seller ID must be on the same eBay site as your original ID (for example, US to US, or UK to UK). (Note: eBay Motors is treated as a separate site to eBay US. You must have a Motors Profile to transfer Motors listings to another Motors ID.)

When your items are loaded into the bulk transfer workspace, you will have the opportunity to edit some information. Whether or not information can be edited is indicated when you mouseover a value. Items must be selected in order to be edited or transferred.

Selecting Items to Transfer:

If you are new to our service, please navigate to eBay Items Imported and checkmark the items you wish to transfer. You may select up to twenty (20). Existing subscribers may do this in Launched view, instead, if the listings were launched via SSB.

[!] Before you continue, make sure none of the selected listings have pending bids or best offers. eBay will not allow us to end any listing with a bid or best offer (whether initiated by you or by a potential buyer), so please be sure to cancel any bids or offers before attempting to transfer an item to a different Seller ID. (If you plan to change a Fixed Price listing into an Auction while in the Bulk Transfer workspace, please also make sure that listing isn't accepting or considering best offers.)

At the top action bar, click Transfer. (Note: This button will not appear if you do not have transferable items. Make sure your items have SSB templates applied.)

A small pop-in window will appear, asking which Seller ID you wish to transfer your items to. (Your original ID will be excluded automatically.) Click on the button for the appropriate target Seller ID. Your transferable items will load into the bulk transfer workspace in a spreadsheet-like format.

Bulk Transfer Workspace:

Listings ready to be transferred will be selected when the workspace first loads. If you change your mind about transferring a listing, you may deselect it by unchecking its checkbox at the left-hand side.

Editing Fields:
The following fields may be edited: Item Title, Quantity, Buy it now Price*, Listing Type, Duration, Condition, Condition Description, and Paypal email. (Other fields may not be edited here, but you may edit them later by revising your listing via our individual Revise action.) Check to make sure that your PayPal email is correct for your target Seller ID.

*(Note: If at least one Auction is in the Bulk Transfer workspace, Start Price and Reserve Price will also be present and editable.)

Warnings & Errors:
When you edit a field, the listing's status may update to show an eBay warning or error. Warnings do not prevent you from launching an item, and many are simply informational. Errors, however, will prevent a listing from launching. When an error is encountered, the listing is automatically deselected. To resolve the error, please read through the error message, re-select the listing, and make corrections as needed.

Transferring:

When you're ready to transfer, click the Bulk Transfer button.

You will be prompted, "Are you sure you want to transfer the selected item(s) now?" Click OK to confirm.

Please be patient here as we verify your listings with eBay and automatically end the original items at eBay. For 20 items, the entire process usually takes at least 45 seconds.

Once the transfers are completed, you will see a confirmation page showing the new item numbers listed and any warnings that eBay returned.

Click Continue to be returned to the eBay Items view where you began (Imported or Launched).

Transferred Items:

Your original items will show "Transferred" in the Ends column. (Note: In some cases, an original listing cannot be automatically ended. If an item has a pending bid or best offer, or its reserve price has been met, eBay will not allow us to end the listing. Be sure to cancel any bids or offers before attempting to transfer an item to a different Seller ID.)

The items listed to your target ID will have a "TR" indicator to show they were transfers. To see this, navigate to "All Launched" view and select your target Seller ID.

Limitations:

If you have store listings, we do not attempt to match to your target store. Target listings will be filed in the "Other" category of the target ID's store.

Transfers may not be scheduled.

 

8.3. FAQ for eBay Transfer Utilities

How does it work?

We ask eBay for your item information and we send a new listing to your selected Target Seller ID. We preserve your images, item description, listing type and duration, listing category, item specifics, payment and shipping information.  Once the item has been "transferred" we then ask eBay to end your original item. 

 

The Transfer action is not offered for my imported item. Why not?

If you have imported an item from eBay, you must first apply an SSB template to convert it to our system. The "Transfer" option is not available until this has been done.

 

How many items may I select to transfer at a time?

The single item transfer utility, accessed via the actions drop down next to a listing, allows you to transfer just that item.

The bulk item transfer utility, accessed by checkmarking one or more items and clicking the "Transfer" button in the top action bar, allows you to transfer 20 items per session.

 

What listing types may be transferred?

You may transfer fixed price, multi-variations and auction-style listings. The durations are reset. We do not support classified ads.

 

Which SSB profile information is used for an item transfer?

We preserve the profile information (if any was entered) that was part of the original listing, but we assign a profile belonging to your Target Seller ID.
The reason for doing it this was is because you may have customized your profile information for your listings (our "this listing only" feature), and simply applying the profile information belonging to your Target Seller ID would cause this information to be lost.

If you do wish to use the profile information for your Target Seller ID,  use the single item transfer option and click "Edit Description" during the Transfer process. For the profile fields, uncheck the checkboxes, "this listing only" so that the profile information for your Target ID is revealed and then "Save Changes." Proceed with the transfer.

 

Which Paypal email address is used when my items are transferred?

We populate the Paypal email based on the user preferences eBay returns to us for your Target ID. Always review this email address before launching. You may change it if you wish. If you're using Business Policies, then we populate the information from your original business policies to the Terms section of the listing launcher. Note that we cannot match business policies for the original Seller ID to the business policies of the target Seller ID. Instead, we convert this information under the "Terms" tab. You are free, however, to select from your business policies instead. 

What if I have eBay stores? Will you match up my store categories?

At this time, because of how eBay store categories are numbered internally, we do not attempt to map items from store categories belonging to your original seller ID to your target ID. All items will be listed under the "Other" category in the target store. You may manually assign categories are you're transferring your items, or move them to the desired categories at eBay, or revise the listings after the fact to assign the intended store categories.

Will you transfer my showcase?

We do not transfer your showcase as it is coded to your original ID, so by default it's removed. If you wish to apply a showcase, click Edit Description during the transfer process and select the showcase that belongs to your Target ID. Then click "Save Changes" and proceed with the transfer. Note that showcases may be added later in bulk once you have transferred your items.

 

Will eBay charge insertion fees?

EBay does not officially have a mechanism for transferring items from one Seller ID to another. It's simply not supported. The transfer utility is actually copying your item information and sending a new item to your Target ID, and then ending your original item. If you have run out of your free listings or have exceeded your allowance for store items, then any transfers from SSB will incur eBay fees.

 

Why could some items not be ended?

In some cases, eBay will not allow an item to be ended. This can happen if you have set a reserve price and it has been met, and less than 12 hours remain. If you have active offers on items, eBay will not allow the item to be ended. It is recommended before starting any transfers that your original items not have offers or bids on them.

Please note that eBay reserves the right to charge final value fees on ended items if there had been bids.  Please view eBay's restrictions on this page:

Ending Items at eBay

 

Can I transfer items from one eBay Site (such as UK) to another (such as US, or CA, or AU)?

You may only transfer items to the same site. For example,  if your item is listed at eBay UK, then you can only transfer to another UK seller ID. You may not transfer to another site. 

 

9. Archived Listings

9.1. What are eBay archived listings?

eBay usually deletes listing data 60 to 90 days after an item has ended -- 60 days if posted on eBay directly, or 90 days if launched to eBay by a third party provider (such as SSB).

As of November 1, 2021, when one of your SSB listings ends, its listing data is automatically added to an "Archived" category on the eBay Items pages. This allows you to list an item at least a year after it has ended, even if the listing no longer exists at eBay. To access these listings, navigate to Listings > eBay Items > Archived and use the "Launch" action for the item. If you do not expect to need the listing record, you may use the "Delete" action. NOTE: If your item ended less than 90 days ago, you may also relist it from the unsold category as previously done.

This feature allows seasonal sellers to end items at eBay and to launch or schedule them again when needed. Unlike saved listing drafts, the COMPLETE listing is saved, including your listing category, item specifics, start pricing, shipping information, etc., so that it does not have to be reconstructed. Please keep in mind that eBay makes category changes twice per year (usually with their Spring and Fall Seller Updates), so please expect that you may need to select a new listing category for some items if your categories were affected.

Only items launched from SSB, or imported to SSB from eBay will be included in the archive when items end. Listings posted from eBay and never imported to SSB do not qualify for this archive. In other words, the listing information MUST exist in our database in order for us to include your items in the archive. Please do not delete images belonging to these listings if you expect to list them again.

Data older than a year past the original item's ending is subject to being purged from the archive. If you wish to hold onto data longer than one year, please contact our support desk for your options.

You may notice duplicates in the archive, if you have been relisting your items. You may delete these from within the archive if they are not needed. Please note that deleted archived items may not be restored.

Note: You must have an active SSB account to maintain your archived items. If you leave our service, this data is subject to deletion after 30 days. If you plan to return to our service, we suggest that you place your account in sleep mode (for a fee of $3.00 per month), where we place all your images and listing data in special backup for your anticipated return.