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2.4. eBay Items Sold

Listings > eBay Items > Sold

eBay Items Sold Category (View):
Each time you make a sale, a transaction is recorded in the Sold category.

For example, if you have a multi-quantity or variations listing, you will see a transaction record for each sale that occurs for that one listing. Your multi-quantity item will remain active until all quantities have been sold. In the case of Auction style listings, once the highest bidder has won your auction, it is moved to the Sold category and removed from the Active category.

There are several status icons that indicate what is going on with your listing:
Insured (for eBay US and Canada where package insurance is available)

The accuracy of the information depends on the transaction data received from eBay. We synchronize with eBay daily based on your SSB account activity, and ask eBay for a fresh update right after you access your eBay Item pages. There is a 2-minute delay in this process to receive any fresh data from eBay. Therefore, if you don't see an item that was recently sold within the Sold category, try checking that page again within a couple of minutes.

There are several actions you may take when in the Sold category. They are Sell Similar, Delete, View, Mark as Shipped and Add insurance (there is no "Mark as Paid" action).

Note: The Paid and Shipped categories are mostly for convenience in finding items, and offer the same actions found in the Sold category.
Mark as Shipped

The Mark as Shipped action allows you to send tracking and carrier information to eBay. It is offered only after an item has been paid by your buyer.

To add tracking, click Mark as Shipped. A "Mark as Shipped" window opens. Enter the tracking number and Shipping Service and then click the Mark As Shipped button. This information will appear in your eBay account next to the Sold item shown on the "My eBay" page. It will also be reflected within your buyer's "My eBay" within their purchase history.

If you wish to mark an item as unshipped, this action appears once an item has been marked shipped. Select the Mark as Unshipped action. The "Mark as Unshipped" window opens. Click on the Mark as Unshipped button. The tracking number and shipping carrier will be removed from your account at SSB and at eBay for both your account and your buyer's.
Add Insurance

The Add Insurance action is available only for sold items that have been paid for by your buyer (your buyer must have completed checkout at eBay) and the item must have been marked as shipped (either at eBay or at SSB).

Selecting this action opens the "Add Insurance" workspace. Insurance may be added only within 48 hours of the ship date.

Note: There is no "Cancel Insurance" action at this time. If you wish to cancel an insurance purchase, please contact our help desk.

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