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My buyer has checked out at eBay, but the paid symbol is missing next to my sold listing. Why?
4.1. My buyer has checked out at eBay, but the paid symbol is missing next to my sold listing. Why?
The eBay Item pages' item status indicators depend on eBay's notifications and orders data being correctly received from eBay. Occasionally, a notification may fail to be received. If you know that your buyer has already paid, but the dollar sign symbol is missing from your sold item at SSB, you may use the Mark as Paid action. This adds the dollar sign indicator to your listing entry.
Unlike with using the Mark as Shipped action, using the Mark as Paid action does not send any update to eBay. It simply updates the status at SSB for your reference so that it matches what eBay has on record.