18.22. Within how many days must a seller (insured) file an insurance claim?
For FedEx, UPS and USPS shipments, you must file a complete claim within one-hundred and twenty (120) calendar days of the shipment date.
All claims are filed directly with the insurance provider. Click on the "File a Claim" link below, complete the form and you will be contacted by the insurance provider with a request for additional documents.
You can contact the claims department by emailing ssbclaims@shipsurance.com or calling 866-852-9956.