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5.2. Bulk - ActiveX/Java: Troubleshooting Java Issues - Fire Fox Windows
If you use the Chrome browser and encounter issues with the image uploader please try the following steps to resolve the issue.
First, please visit the www.java.com/verify web page and ensure that you have the latest Java version by following the update instructions that will appear on the screen.
If the problem still occurs, please check for the following issues:
- The uploader page has a "plug-in is needed" message. See the section below titled: A plugin is needed to display the content
- The uploader page has a "plug-in disabled" message. Or you see an empty panel with no message. See the section below titled: The plugin is disabled
- The uploader page has an "Activate Java Applet security" message. See the section below titled: The plugin is blocked
- The uploader page has a "plug-in is out of date" message. See the section below titled: The plug in is out of date
- The uploader page displays correctly, but does not upload your chosen files. See the section below titled: Images do not upload
- The uploader page displays Security messages. See the section below titled: Security Message
- You have tried all of the troubleshooting steps and Java is still not working. See the section below titled: Reinstall Java
A plugin is needed to display the content
The uploader page has a "plug-in is needed" message.
To resolve the issue:
1. Click on the plug-in icon at the left of your browser's address bar.
2. Click on Install Java. Or you can visit the http://java.com/en/download/index.jsp page to download the java.
3. Follow instructions on the Java downloading and installation page.
4. After the Java has installed, restart your browser.
The plugin is disabled
The uploader page has a "plug-in disabled" message. Or you see an empty panel with no message.
This means that the Java plug-in needs to be enabled in the Add-ons Manager.
To resolve the issue:
1. Click on Tools > Add-ons Manager.
2. On the left, click on the "Plugins" tab
3. Choose the Java applet plug-in
4. Select "Always Activate" on the dropdown menu.
5. Restart your browser.
The plugin is blocked
The uploader page has an "Activate Java Applet security" message.
To resolve the issue:
1. Click the message or the red plugin icon in the address bar.
2. Choose "Allow and Remember" in the popup dialog to unblock Java
The plug in is out of date
The uploader page has a "plug-in is out of date" message.
To resolve the issue:
1. Go to Tools > Addons > Plugins.
2. Click on the link at the top of the plugins page that checks to see if your plugins are up to date.
3. Update the java plug in.
4. Restart your browser.
Images do no upload
The uploader page displays correctly, but does not upload your chosen files, this may mean that Java security settings are set too high.
To resolve the issue:
With the new Java Version 7 Update 51, there are some configurations that need to be done.
In the instructions below you will need to add your server to the Java site list.
You will need to edit the following url and where you see "x", substitute the server number as seen in the URLs of your images within the Image Manager. Then copy the URL.
http://imgsrvx.sellersourcebook.com
Find the Java Control Panel:
Windows 8
Use search to find the Control Panel.
Press Windows logo key + W to open the Search charm to search settings.
OR
Drag the Mouse pointer to the bottom-right corner of the screen, then click on the Search icon.
In the search box enter Java Control Panel.
Click on Java icon to open the Java Control Panel.
Windows 7, Vista
Click on the Start button and then click on the Control Panel option.
In the Control Panel Search enter Java Control Panel.
Click on the Java icon to open the Java Control Panel.
Windows XP
Click on the Start button and then click on the Control Panel option.
Double click on the Java icon to open the Java Control Panel.
Restart your browser.
Security message
The uploader page displays the following security dialog:
1. Check the box next to "Do not show this again for apps from the publisher and location above.
2. Click on Run
Reinstall Java
If you are still unable to get java to work, please uninstall and then reinstall java.
Uninstall Java
Reinstall Java