5.1. Bulk - ActiveX/Java: Troubleshooting Java Issues - Fire Fox Mac OS X

If you use the Fire Fox browser and encounter issues with the image uploader please try the following steps to resolve the issue.

First, please visit the www.java.com/verify web page and ensure that you have the latest Java version by following the update instructions that will appear on the screen.

If the problem still occurs, please check for the following issues:

• The uploader page has a "plug-in is needed" message. See the section below titled: A plug in is needed to display the content
• The uploader page has a "plug-in disabled" message. See the section below titled: The plugin is disabled
• The uploader page has an "Activate Java Applet security" message. See the section below titled: The plugin is blocked
• The uploader page displays correctly, but does not upload your chosen files. See the section below titled: Images do not upload
• The uploader page displays Security messages. See the section below titled: Security Messages
• You have tried all of the troubleshooting steps and Java is still not working. See the section below titled: Reinstall Java

 
A plugin is needed to display the content

The uploader page has a "plug-in is needed" message.

To resolve the issue:

1. Click on the plug-in icon at the left of your browser's address bar.
2. Click on Install Java. Or you can visit the https://www.java.com/en/download/mac_download.jsp page to download the java.
3. Follow instructions on the Java downloading and installation page.
4. After the Java has installed, restart your browser.

If you see the same warning message again, it means that the Java content is disabled in the browser.

To resolve this problem:
1. Open the Java Control Panel.  To launch the Java Control Panel on Mac OS X (10.7.3 and above):
     a. Click on Apple icon on upper left of screen and go to System Preferences.
     b. Click on the Java icon to access the Java Control Panel.
2. Click on the Security tab and check the box "Enable Java content in the browser."
3. Move the security level cursor to "High" or lower.
4. Click on OK.
5. Restart your browser.

The plugin is disabled

The uploader page has a "plug-in disabled" message.

This means that the Java plug-in needs to be enabled in the Add-ons Manager.
 
To resolve the issue:
1. Click on Tools > Add-ons Manager.
2. On the left, click on the "Plugins" tab
3. Choose the Java applet plug-in
4. Select "Always Activate" on the dropdown menu.
5. Restart your browser. 

 

The plugin is blocked

The uploader page has an "Activate Java Applet security" message.

To resolve the issue:
1. Click the message or the red plugin icon in the address bar, and choose "Allow and Remember."

 

Images do no upload

In the instructions below you will need to add your server to the Java site list.

You will need to edit the following URL and where you see "x", substitute the server number as seen in the URLs of your images within the Image Manager. (If you do not see a number, do not include the "x".) Then copy the URL.

http://imgsrvx.sellersourcebook.com

Find the Java Control Panel:

Mac OS X 10.7+
Open System Preferences
Click on the Java preferences

 

Restart your browser.

Security messages

The uploader page displays the following security dialog:

1. Check the box next to "Do not show this again for apps from the publisher and location above.
2. Click on Run

 

 

Reinstall Java

If you are still unable to get java to work, please uninstall and then reinstall java.

Uninstall Java
Reinstall Java