Home → Image & Video Uploaders → Bulk - ActiveX/Java: Troubleshooting Java Issues → Bulk - ActiveX/Java: Troubleshooting Java Issues - Internet Explorer
5.3. Bulk - ActiveX/Java: Troubleshooting Java Issues - Internet Explorer
If you use the Internet Explorer browser and encounter issues with the image uploader please try the following steps to resolve the issue.
First, please visit the www.java.com/verify web page and ensure that you have the latest Java version by following the update instructions that will appear on the screen.
If the problem still occurs, please check for the following issues:
- Your computer does not have java installed. See the section below titled: Installing Java
- The uploader page shows a message asking you to run the add-on. See the section below titled: Allowing Java
- The uploader page doesn't load the uploader box and there are no warning messages. See the section below titled: Enabling Java
- The uploader page displays correctly, but does not upload your chosen files. See the section below titled: Images do not upload
- The uploader page displays Security messages. See the section below titled: Security Messages
- You have tried all of the troubleshooting steps and Java is still not working. See the section below titled: Reinstall Java
Installing Java
If your computer does not have an installed and enabled version of the Java, when you go to the image uploader you will be asked to install the add-on:
1. Click the "Install" button and follow instructions on the Java downloading and installation page.
2. After Java is installed, restart your browser.
Allowing Java
The uploader page shows a pop-up message asking you to run the add-on:
1. Click Allow.
Enabling Java
The uploader page doesn't load the uploader box and there are no warning messages.
This means that Java is disabled in browser settings.
To resolve the issue:
1. Go to Tools > Manage Add-Ons.
2. On the left under "Add-On Types" click on "Toolbars and Extensions."
3. Select the Java plug-in
4. Click the "Enable" button.
5. Restart your browser.
Images do not upload
The uploader page displays correctly, but does not upload your chosen files, this may mean that Java security settings are set too high.
With the new Java Version 7 Update 51, there are some configurations that need to be done.
In the instructions below you will need to add your server to the Java site list.
You will need to edit the following url and where you see "x", substitute the server number as seen in the URLs of your images within the Image Manager. Then copy the URL.
http://appx.sellersourcebook.com
Find the Java Control Panel:
Windows 8
Use search to find the Control Panel.
Press Windows logo key + W to open the Search charm to search settings.
OR
Drag the Mouse pointer to the bottom-right corner of the screen, then click on the Search icon.
In the search box enter Java Control Panel.
Click on Java icon to open the Java Control Panel.
Windows 7, Vista
Click on the Start button and then click on the Control Panel option.
In the Control Panel Search enter Java Control Panel.
Click on the Java icon to open the Java Control Panel.
Windows XP
Click on the Start button and then click on the Control Panel option.
Double click on the Java icon to open the Java Control Panel.
Restart your browser.
Security message
The uploader page displays the following security dialog:
1. Check the box next to "Do not show this again for apps from the publisher and location above.
2. Click on Run
Reinstall Java
If you are still unable to get java to work, please uninstall and then reinstall java.
Uninstall Java
Reinstall Java