HomeImage & Video UploadersBulk - ActiveX/Java: Troubleshooting Java IssuesBulk - ActiveX/Java: Troubleshooting Java Issues - Safari Mac

5.4. Bulk - ActiveX/Java: Troubleshooting Java Issues - Safari Mac

If you use the Safari browser and encounter issues with the image uploader please try the following steps to resolve the issue.

First, please visit the www.java.com/verify web page and ensure that you have the latest Java version by following the update instructions that will appear on the screen.

If the problem still occurs, please check for the following issues:

Missing plug-in

The uploader page has a "Missing Plug-in" message.

This message means that a proper version of Java plug-in is not installed.

To resolve this problem:
1. Go to https://www.java.com/en/download/mac_download.jsp and download Java.
2. Follow instructions on the Java installation page.
3. Once the Java has downloaded and installed successfully, please restart your browser.

If the "Missing Plug-in" message is still displayed, this means that Java content is disabled in the browser.

To resolve this problem:
1. Open the Java Control Panel.  To launch the Java Control Panel on Mac OS X (10.7.3 and above):
     a. Click on Apple icon on upper left of screen and go to System Preferences.
     b. Click on the Java icon to access the Java Control Panel.
2. Click on the Security tab and check the box "Enable Java content in the browser."
3. Move the security level cursor to "High" or lower.
4. Click on OK.
5. Restart your browser.
6. Log into your account and go to the image uploader.  If you see an alert message, click the "Allow" button.

Blocked Plug-in

The uploader page has a "Blocked Plug-in" message

Usually the security dialog will ask if you want to allow or block the applet loading. If you choose to block it, the browser automatically blocks the applet until you unblock it.

There are two ways to unblock the applet and resolve the problem:

The first way:
1. Click the "Blocked Plug-in" message
2. Click the "Allow" button.

The second way:
1. Open Safari Preferences -> Security and click the "Manage Website Settings" button next to Internet plug-ins.
2. Choose "Allow" in the dropdown list next to appx.sellersourcebook.com and click the "Done" button.
3. Restart your browser.

No warning message

The uploader page doesn't load the uploader box and there are no warning messages.

This means that the Java is not allowed in browser settings.

To resolve this problem:
1. Open Safari Preferences > Security and set the "Allow Java" checkbox next to Internet plug-ins.

Java blocked and cannot access files
Safari versions 6.1 for OS X 10.8 Mountain Lion and 7.0 for OS X 10.9 Mavericks do not allow Java to access the local file system. You may either see a warning message instead of the uploader or not be able to navigate to folders and select files.

If you see the "Java blocked for this website" message, click it and choose "Trust" in the pop-up window.

The uploader will be displayed correctly, but you will still not be able to navigate folders and select files without more configuration.

To allow Java to access the local file system:
1. Go to Safari->Preferences, choose the "Security" tab, and click the "Manage Website Settings" button.
2. Select "Java" in the left column, click on the dropdown box next to appx.sellersourcebook.com, and click the "Run in Unsafe Mode" button in the pop-up list.

Images do not upload

The uploader page displays correctly, but does not upload your chosen files, this may mean that Java security settings are set too high.

 With the new Java Version 7 Update 51, there are some configurations that need to be done.

In the instructions below you will need to add your server to the Java site list.

You will need to edit the following url and where you see "x", substitute the server number as seen in the URLs of your images within the Image Manager.  Then copy the URL.


Find the Java Control Panel:

Mac OS X 10.7+
Open System Preferences
Click on the Java preferences


Restart your browser.

Security messages

The uploader page displays the following security dialog:

1. Check the box next to "Do not show this again for apps from the publisher and location above.
2. Click on Run



Reinstall Java

If you are still unable to get java to work, please uninstall and then reinstall java.

Uninstall Java
Reinstall Java

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