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FAQs

Frequently Asked Questions

1. Browsers
- 1.1. How do I clear my browser's cache?
- 1.2. How do I install Java?
- 1.3. How to reset Fire Fox.
- 1.4. Which browsers does SSB support?
2. Bonanza
- 2.1. Why is the "To Bonanza" option not offered for my eBay item?
- 2.2. Why don't international shipping options display in my listing?
- 2.3. Why isn't my booth image displaying correctly?
3. eBay
- 3.1. Do listings with templates display properly on mobile devices?
- 3.2. How do eBay's Search Results & Best Match work?
- 3.3. How do I optimize my listings for better eBay search rankings?
- 3.4. How do I resize my images to meet eBay's image requirements?
- 3.5. How do I revise a listing I posted or relisted at eBay?
- 3.6. How do I transfer items from one eBay Seller ID to another?
- 3.7. How do I Revoke Third Party Authorizations?
- 3.8. eBay's Bulk Editor - How to do Find and Replace.
- 3.9. What is a gallery image?
- 3.10. Why is HTML Code displaying instead of my template?
- 3.11. Why is my private listing showing for everyone?
- 3.12. Why isn't my listing showing up on eBay search?
4. eBay Items Launched
- 4.1. My buyer has checked out at eBay, but the paid symbol is missing next to my sold listing. Why?
- 4.2. Can I save listings I have launched?
- 4.3. How do I revise a launched listing that already has bids?
- 4.4. Importing Missing Sold Transactions
- 4.5. Why aren't all of my listings shown in eBay Items Launched?
5. eBay Listing Launcher
- 5.1. How do I get another token?
- 5.2. The Edit Description button is missing - Why?
- 5.3. Can I change my profile when I revise?
- 5.4. Can I delete previously used categories?
- 5.5. Can I use eBay's Global Shipping Program with SSB?
- 5.6. How do I create shipping exclusions?
- 5.7. How do I change the number of days for my return policy?
- 5.8. How do I use the Sales Tax Table I have set up on eBay?
- 5.9. How do I select or refresh my store categories?
- 5.10. How do I sell multiple items in lot listings?
- 5.11. How to update to secure URLs for my variation images?
- 5.12. How can I automatically delete images from sold listings?
- 5.13. What fields are retained (sticky) on the listing launcher?
- 5.14. Why am I being charged for Cross Border Trade?
- 5.15. Why am I receiving a token error when trying to revise or relist?
- 5.16. Why can't I add a return policy?
- 5.17. What is Condition Description?
- 5.18. Why is the currency not changing when I change my seller profile from eBay US to eBay UK?
- 5.19. Why is eBay's stock photo being added to my listing on a Sell Similar?
- 5.20. Will my listing fees be credited?
- 5.21. How do I list my item in Collectibles & Art?
6. eBay Update
- 6.1. Will eBay Profile Update remove active content?
- 6.2. Why is the eBay Update action missing?
- 6.3. Why did I get the error Unable to parse xml_request field for ReviseItem?
7. Etsy
- 7.1. How can I remove a listing from my Etsy Ads campaign?
8. Images
- 8.1. Are categories necessary for uploading my images?
- 8.2. How do I adjust my camera settings so I don't have to resize my images?
- 8.3. How do I protect my images from being copied?
- 8.4. How do I replace images in an active listing?
- 8.5. How do I transition to SSB image hosting from another image host?
- 8.6. How do I import my images from eBay? Bulk Importer
- 8.7. How do I view all the images in a category?
- 8.8. Images appear in wrong orientation in Image Chooser
- 8.9. I undeleted my images. Why don't they show in my listing?
- 8.10. Why do my images say Sellers Image No Longer Online?
- 8.11. What does "unused image" mean?
- 8.12. Why don't my Images placed via HTML appear?
- 8.13. What image size and quality should I select for uploading?
- 8.14. Why are my images small when I "click-to-enlarge?"
- 8.15. Why is the option to watermark missing when I upload?
- 8.16. How can I remove or change watermarks in my images?
- 8.17. My hard drive crashed. Can I download my images in bulk?
9. Image Uploader App - Android
- 9.1. APK File Installation FAQ
10. Image Uploader App - iPhone
- 10.1. How to enable upload from library
11. Image Uploader - Bulk Active X/Java
- 11.1. Safari browser shows spinning circle on the uploader page?
- 11.2. Why can't I see all of my files and folders?
- 11.3. Why do only some of the images I am selecting have thumbnails?
12. Image Uploader - Bulk Flash
13. Inventory
- 13.1. How do I list in variations using the Inventory feature?
- 13.2. How is inventory handled when I end my item at eBay?
- 13.3. May I "Sell Similar" an inventory listing?
- 13.4. Is inventory supported for the Bonanza Listing Launcher?
- 13.5. I usually copy my code when listing. How do I track my inventory?
- 13.6. May I change the SKU when revising or relisting an item?
- 13.7. May I change the SKU when editing a scheduled listing?
- 13.8. What happens if my buyer returns my item?
- 13.9. Why is my Quantity Available to List showing a negative number?
14. Listing Generator
- 14.1. Can I enter my own HTML into the WYSIWYG editor?
- 14.2. How do I add a You Tube video to my listing?
- 14.3. How do I change my image layout?
- 14.4. What is the difference between Save and Save as New?
15. Listings: Saved Listing Drafts
- 15.1. How do I create similar listings?
- 15.2. How do I save a listing that was already launched?
- 15.3. If I delete my saved listings, will they be removed from eBay?
- 15.4. What is an Unfinished Draft?
- 15.5. What is the listing clipboard?
- 15.6. Why do some of my saved listings show "Mod Profile?"
- 15.7. Why don't I see all of my saved listings?
- 15.8. Why wasn't my listing saved?
16. Listings: Scheduled Listing
- 16.1. Will eBay charge a Scheduling fee?
- 16.2. Why don't my scheduled listings show in "My eBay?"
- 16.3. What do the abbreviations RL and BRL mean?
17. Seller Profiles
- 17.1. I changed my eBay User ID. Do I have to update it here?
- 17.2. What is a token?
- 17.3. Why do I have multiple tokens for the same eBay ID?
- 17.4. What is the Default Seller Profile for?
- 17.5. Why doesn't the WYSIWYG editor work when editing my seller profile?
- 17.6. Why don't I have a Launch button?
18. Showcase
- 18.1. How can I change my showcase color to coordinate with the template?
- 18.2. What is the SSB Showcase?
- 18.3. Why does my showcase show purple giftboxes?
19. Subscription
- 19.1. Do I need an account for each of my eBay IDs?
- 19.2. Does my Username need to match my eBay (Seller) ID?
- 19.3. What happens to my listings if I cancel my subscription?
20. Templates
- 20.1. What if I don't want to use a template for my listings?
- 20.2. Can I use a template I purchased with SSB?
- 20.3. Do you have a copyright and/or license for the graphics used in the templates?
- 20.4. How do I save a MIYO template ?
- 20.5. How do you add/remove templates from favorites?
- 20.6. Why can't I change or remove text in my custom template?
- 20.7. Why does the template layout break when I use full size images?
- 20.8. Why don't the two across "enlarge" layouts work for some templates?
21. WYSIWYG Editor (What You See Is What You Get)
- 21.1. What are WYSIWYG controls?
- 21.2. Where is the Papyrus font?
- 21.3. Why is HTML shown instead of text?

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