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Errors and Warnings

Find out why you are receiving an error or warning.

1. eBay Listing Launcher Errors

1.1. eBay is very busy message

If eBay takes more than 5 seconds to estimate the  fees, the fees page will show this message:

Sorry for the delay.  We had to wait X seconds for eBay to process your data.   Currently, eBay is very busy.

This is normal and expected. We provide this message so that our subscribers are informed of eBay's workload, as we have no control over eBay's servers.



1.2. eBay error: Shipping service cost exceeds maximum allowed for selected category.

eBay has maximum shipping charge for certain categories.  


eBay recommends using calculated shipping if the item will go over the maximum.


Additional Information can be found on eBay Help's page: Maximum Shipping

1.3. eBay error 5: XML Parse error

eBay error 5: XML Parse error

Full error: XML Error Text: "; nested exception is: org.xml.sax.SAXParseException: An invalid XML character (Unicode: 0x3) was found in the CDATA section

Reason: There is probably a character that was copied from another source that is not compatible with eBay's system.

Resolution: Please review your listing description and header text and remove any special characters that you find and then try relaunching your listing.



1.4. eBay error 120: You need to create a seller's account.

eBay error 120: You need to create a seller's account.

Full error: Before you can list this item we need some additional information to create a seller's account.

Reason: This error is coming directly from eBay, not SSB. When you start selling on eBay, you need to select an automatic payment method for your selling fees and eBay is requiring the credit card information.

Resolution: Please log into your eBay account and add an automatic payment method for your eBay selling fees.

Addition information can be found on eBay's help pages:
Creating a Seller Account
Setting up automatic payments

 

1.5. eBay error 87: Invalid Category

eBay Error 87 - Invalid Category


This message from eBay indicates that the category you have chosen is no longer valid. If you had selected a category from the Previously Used Categories list within the Listing Launcher, try selecting the category using the Use New Category selector.


From time to time, eBay updates their category structure, rendering any previously saved categories within your account obsolete. While we do regularly remove these invalid categories, you may have listed when we had not yet cleared these categories from your account. Using the Use New Category selector will ensure you are selecting from eBay's latest categories.


 

1.6. eBay error 121: Your account has exceeded the limit.

eBay error 121: Your account has exceeded the limit.

Full error: You will be unable to complete this request until payment is made or a credit card is put on file for automatic monthly billing.

Reason: eBay places limits on the amount of listing that can take place without an active credit card or bank account on file. Once this limit is reached, any New Listings, and Relists will fail.

Resolution: Please log into your eBay account and add an automatic payment method for your eBay selling fees.

Addition information can be found on eBay's Paying your seller fees help page.



1.7. eBay error 240: The item cannot be listed or modified.

Note: eBay will return error 240 for different reasons.  There are multiple reasons listed below that might be causing the error.


eBay error 240: The item cannot be listed or modified.

Full error: The title and/or description may contain improper words, or the listing or seller may be in violation of eBay policy.

Reason: There are several reasons this error may be shown. Here are a few examples:

  • Your listing contains words that are in violation of eBay's listing Policy. ie. insurance, money order, checks, like new.
  • The account may have been compromised and eBay may have reset the password.
  • There may be an invalid phone number on file for a PowerSeller.
  • eBay may have prohibited the seller from listing items and they may need to contact eBay's SafeHarbor Department.

Resolution: Please review your listing to make sure that you don't have any wording that is in violation of eBay's policy.

Addition information can be found on eBay's Selling practices policy help page.

 

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eBay error 240: The item cannot be listed or modified.

Full error: The title and/or description may contain improper words, or the listing or seller may be in violation of eBay policy. Attention: In order to help maintain a safe trading environment, selling limits are occasionally placed on listings. You currently have such a limit on your account. Please do not attempt to relist this item for 30 days. Sellers who have a consistent positive selling history may be eligible to have these limits raised. If you would like eBay to review your limits, please email eBay's Customer Support.

Reason: eBay has account limits, category limits and item limits and has limited your account in one of these three areas.

Resolution: Please contact eBay to find out why your account has been limited and to see how to get the limit lifted.

Addition information can be found on eBay's Limits on eBay sellers help page.

 

1.8. eBay error 353: Java script not allowed.

eBay error 353: Java script not allowed.

Full error: Your listing cannot contain javascript (".cookie", "cookie(", "replace(", IFRAME, META, or includes), cookies or base href.

Reason: eBay does not allow javascript in listings. Either there is javascript or one of the following text strings in your listing:

  • .cookie
  • cookie(
  • replace(
  • IFRAME
  • META
  • includes

Resolution: Please review your listing to make sure that you don't have any of the above text strings or any javascript in your listing. The word "cookie" and parantheses/brackets can also cause this error.

Addition information can be found on eBay's HTML and JavaScript policy help page.

 

1.9. eBay error 10007: Internal Error to the Application

When you try to launch via the Listing Launcher, and you receive "Error 10007: Internal Error to the Application" this indicates a problem on eBay's server, and not at SSB.


Usually, this error will clear on its own.


If you continue to receive it, please contact our help desk and we will investigate.

1.10. eBay error 20004: A mixture of Self Hosted and EPS pictures are not allowed.

eBay error 20004: A mixture of Self Hosted and EPS pictures are not allowed.

Non-Multivariation listings:

The "self hosted" photos eBay is referring are your photos hosted at SSB. Anytime an image is sent by a third party service such as SSB, it's considered "self-hosted."

eBay requires that EPS images be hosted on THEIR server.

During the "estimate fees" stage, we send eBay your photos. They make their own copies, sending the URLs back to us (required by eBay to be submitted back to them). They are failing to send us all the URLs, so some are not getting replaced, and SSB-hosted URLs are then mixed in with eBay's. Because of their rule that pictures can't be mixed, the item gets rejected.

This is an intermittent issue with eBay's EPS server, and has been reported to them.

Please try listing your item with EPS again. This is the only recommendation we can make at this time. A smaller batch of images has a better likelihood of getting through, since eBay doesn't have as many they need to convert over to their hosting.

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Multivariation listings:

Reason: This error will happen to a listing with variations if you've made changes to images within the template.

Resolution: Try returning to the Listing Generator to reload the images. If estimating fees is unsuccessful, then try check marking Picture Pack and estimating fees again. Doing so will send an eBay-hosted URL to eBay.

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1.11. ebay error 21916601: ClosedNameSpace tag error

Reason: This error is almost always generated if you submit your own defined sizes instead of using the ones supplied by eBay when listing a multi-quantity fixed price listing with variations.  eBay prefers that sellers pick sizes from their supplied choices in the item specifics.

Resolution:  If you receive this error and you have actually selected sizes via the selectors, please contact our help desk for assistance. There are times when eBay has updated their categories with new item specifics and we don't have these updates yet, so we can check to be sure we have the latest updates to the category within which you're listing.

1.12. eBay error 21919136: Your listing must have at least 1 photo.

Full error: Your listing must have at least 1 photo.


Reason: eBay requires that at least 1 image be sent to eBay for the gallery image.


Resolution:  In the promotion section of the launcher page please select Gallery Image (for 1 gallery image) or eBay Picture Service (for multiple gallery images).  Your listing will then have an image being sent to eBay for the gallery image and you then won't receive the error.

1.13. eBay error 21916260: Invalid ShippingServiceCost

eBay error 21916260: Invalid ShippingServiceCost


Full error: Shipping service cost exceeds $X.XX maximum allowed for selected category.


Reason: eBay restricts the shipping fees in certain categories.


Resolution: Lower your shipping fees within eBay's maximum allowed or specify calculated shipping.


Additional information can be found on eBay's Maximum shipping costs help page.

1.14. Input data for tag is invalid or missing

Full error: Input data for tag <Item.PictureDetails.GalleryURL> is invalid or missing. Please check API documentation

Reason: An option for the gallery image is not checked.

Resolution:  Check one of the following options on the listing launcher form for a gallery image.
Gallery Photo & Preview Picture
eBay Picture service
Shared Picture for Variations (if variations)

1.15. Invalid Category

We provide a Previously Used category selector for your convenience which contains the last 50 categories you had used. As eBay occasionally makes category changes (and not always with advanced notice to SSB), you may encounter an invalid category error message when you select a category.


If you receive such an error message, try selecting your category by "drilling down" from the parent category to the subcategories using the Use New category selector. You may note that eBay had assigned a new category number and this time your category is accepted.


We do make the effort to purge invalid categories from our subscribers' accounts, but should we miss one, please contact our help desk and let us know.


You may "clean out" previously used categories you no longer plan to use via the manage link. This will open the category window. Here, you may check mark categories you no longer plan to use and delete them from your list.

1.16. We've noticed that your listing included an email address.

We've noticed that your listing included an email address.

Full error: We've noticed that your listing included an email address. eBay no longer permits email addresses in listings, whether they are clickable or not. Please remove any email addresses from your listing (from item descriptions, payment instructions, return instructions, etc.) before you resubmit it.

To learn what else is no longer permitted in our updated Links policy, including links to email clients, non-clickable links and shortened URLs (e.g. bitly or tinyurl), please see: http://pages.ebay.com/sellerinformation/news/links2011.html

Resolution: Remove email addresses from your listing as well as any non-clickable links or shortened URLs.  Having an @ in your listing text can also cause this error.

 

1.17. Your eBay account is prohibited from listing certain items at this time

eBay error: The item cannot be listed or modified.


Full error:  The item cannot be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in violation of eBay policy.


We regret to inform you that your eBay account is prohibited from listing certain items at this time, including the item you are trying to list. In order to maintain a safe trading environment, selling limits are occasionally placed on accounts, such as yours, that have previous violations related to Intellectual Property. If you wish to appeal this restriction, please contact eBay's Community Watch Department using the Webform by clicking here, then click on "Listing Potentially Infringing items".


We sincerely value you as a member of our trading community and look forward to a continued successful relationship.


Click here for a window with eBay's policy on replica or counterfeit items.


Reason: This error is coming directly from eBay, not SSB. Your account is being limited by eBay for some reason.  If your account is not being limited by eBay than you have words contained in your listing that eBay blocks.


Resolution: Please try removing words that may be on eBay's list of items that can't be sold or brand names of items that are often counterfeited. For example, eBay blocks the following words: Ivory, Tiffany

2. eBay Listing Launcher Warnings

2.1. Warning: Paypal may delay the settlement of funds

When launching a listing immediately, or after a scheduled listing has been launched, you may receive the following warning from eBay:

Message: PayPal may delay the settlement of funds to ensure smooth transactions.

eBay announced on January 29, 2008, that they are taking a tougher stand with sellers by implementing new Seller Standards and changes to its Safe Payments policy.

Note: This is just a warning from eBay to make sure you are aware of their policies.

Additional Information:

eBay's Payment Hold Policy

 

3. Browser Error Messages

3.1. The requested URL's length exceeds the capacity limit for this server.

This error can be caused by old stored cookies.  To resolve the issue:

Fire Fox

  1. Tools > Options > Advanced > Network > In the Offline Web Content & User Data section click on Clear Now.
  2. Tools > Options > Privacy > Cookies:  Click the Show Cookies button.
  3. In the search field at the top type in: sellersourcebook.
  4. Delete all of the cookies found that match sellersourcebook.
  5. Close all open Fire Fox windows.
  6. Open a new Fire Fox window and type in our website address www.sellersourcebook.com (do not use a bookmark, icon, favorites or link from search page)
  7. Click on log in and then enter your log in information.

 

Chrome

  1. Click the Chrome menu Chrome menu on the browser toolbar.
  2. Select Settings.
  3. Click Show advanced settings. (link at the bottom of the page)
  4. In the "Privacy" section, click the Content settings button.
  5. Click on All cookies and site data.
  6. In the search field at the top type in: sellersourcebook.
  7. Hover over the cookies shown and click on the X to the right of the cookie to delete them.
  8. Click on Done to close the Cookies and Site Date window.
  9. Click on Done to close the Content Settings window.
  10. Close all open Chrome windows.
  11. Open a new Chrome window and type in our website address www.sellersourcebook.com (do not use a bookmark, icon, favorites or link from search page)
  12. Click on log in and then enter your log in information.